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dschaefer · 10-18-2022

I'm attempting to get an OAuth access token so I can access the API using the token and refresh token. I set up an application registry for "Create an OAuth API endpoint for external clients." Then I followed the instructions on the page, "OAuth API ...

Remove notifications for users · 06-28-2018

As an admin, is there a way I can disable email notifications from users' System Settings? In other words, instead of asking each user to go to his/her "System Settings" dialog, clicking on "Notifications" and then going through each notification and...

dschaefer · 07-13-2017

I'm trying to debug a problem where an email sometimes does not get sent out. The associated email notification gets triggered on two things:1. A change in the comment field2. A "False" indication in another custom field called "Suppress Email" (u_su...

dschaefer · 06-06-2017

We'd like to schedule periodic clones to copy our production down to our test instance every weekend. We've been doing this manually, but I'd like to set up a schedule to do this periodically. Anyone have any suggestions?Thanks,Dan

dschaefer · 03-27-2017

We have a nagging problem with the way HTML gets rendered into emails. We create an HTML ordered list within a work note on a ticket/task record. (We use an HTML field for work notes, then push it into the work_notes field.) The work note gets stor...

dschaefer · 10-19-2022

I think I might have found the answer. The user account that I used did not have the "Web service access only" box checked. Apparently that is important. I found a more useful article here: https://www.servicenow.com/community/developer-blog/oauth-2-...

dschaefer · 07-13-2017

Oops. I see what you're saying. I mis-stated the highlighted sentence. It should have read:The problem seems to occur when I set the "Suppress Email" field to false at the same time as posting a new comment.My bad. In any case, your information is go...

dschaefer · 07-13-2017

Thanks Gaurav,I'm confused about the AND mode in the email notification conditions. The email notification is indeed in the AND mode; however, by the time the notification fires, the u_suppress_email condition should already be settled (set to false)...

dschaefer · 06-07-2017

Good point. It does require a bit of discipline. We have multiple test instances; our plan is to designate one of the instances to be as close as possible to the production instance. We'll use it to do a final test before moving anything to productio...

dschaefer · 05-19-2017

Awesome! Thanks for sharing Miriam.

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Unable to access an oauth token

Remove notifications for users

Does Gliderecord update all fields in a record at once?

Is it possible to schedule periodic clones?

HTML ordered list <ol> in work notes gets rendered to <ul> in email

Re: Unable to access an oauth token

Re: Does Gliderecord update all fields in a record at once?

Re: Does Gliderecord update all fields in a record at once?

Re: Is it possible to schedule periodic clones?

Re: How to use the watermark in a notification