I have some user criteria separating some categories in my catalog which seem to be working fine. however when i place one of those on say the self service page, the criteria is not hiding the categories. is this by design? seems like a fla...
Trying to assign a value to users, lets call it Region, based on the Source OU (LDAP) of the user using an onBefore transform script.so lets assume the LDAP Source (source) is this:ldap:CN=bob dobbs,OU=subgenius,OU=IT,DC=HERE,DC=something,DC=comI wan...
Looking for a way to put a script together that will identify all records that are NOT in 2 tables.For example, all CI that are in the cmdb_ci table, but not in the task_ci table, maybe filtering by class.not a count.. but a listThe following seems t...
I am struggling with a requirement to have attachments made available to Work Group Agents for Work Management on the mobile ui. I found a helpful hack that creates an incoming action to add attachments to a ticket from the mobile ui by sending an e...
Just realized windows is not supported at all in the smartphone mobile ui.This will likely be a significant show stopper for us... and i see nothing about chrome or safari support on windows mobile, nor do i see anything from ServiceNow to suggest Wi...
What about 12 hour shifts daily. is there a way without having to duplicate groups?i see you can change the rosters to start at different times in the day, but no end timeThis means in the ui it still shows them as 'on' for the rest of the day.
I am just trying to get choice lists built according to the users language.ive tried this with no luckfunction onChange(control, oldValue, newValue, isLoading) {if(newValue == oldValue){ return; } //remove all items from subcat drop down to start// U...
Check out the response from Rodrigo in this thread:Reports on Task_SLA table not retrieving custom fields of Incidentthere is a sys_property that blocks/allows this.glide.ui.list.allow_extended_fields
no matter if i use a list filter, or report i cannot find 'incident' to dot walk to from the task table. any suggestions where i can look?i am in as an admin, should not be any acl blocking mei am trying to build an ess page or 2 with open and cl...
I am experiencing this when i update user criteria, where some users are still seeing the old views until i cache.do .. however it seems if i wait long enough it eventually clears up. which i dont always have the luxury. must be some proc...