At Nationwide Children's Hospital, managers within Information Services lacked the ability to easily correlate survey responses back the original incident, in order to gain insight into any underlying issues. Our original approach was to have our S...
You should be able to create a Read ACL on the Incident table that would have a condition of Caller ID's department is the same as the current person's department. That however would give everyone access to everything for their respective department...
I would be very careful with how you accomplish this given the new licensing model in Madrid. It might not affect you right away, but in my experience giving someone access to more than their own requests, whatever the record type, is a licensable a...