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dvp · 02-05-2019

User criteria is one of the wonderful features SN provided, but it is opened to only a set of tables. It is a handy configuration to grant access to the record against user information like companies, roles, groups. Recently there was a requirement ...

dvp · 12-09-2018

This blog provides updated London release scripts of SC categories and SC Category page widgets that supports multiple catalog display in portal. To understand the multiple catalog implementation, please refer this blog. Note: In the attached XMLs yo...

dvp · 10-20-2017

We had a requirement, where we wanted to display the list of users belonging to a group. This can be done by auto populating the list collector, based on selecting a value in the group reference field.Here's a client script that does it ( Move List C...

dvp · 05-15-2017

Finally I got sometime to finish off the Multiple Catalog series. In this part let's delve into search and breadcrumbs.As we know the OOB Homepage and typeahead Search widget supports only single catalog. In order to support the search for multiple c...

dvp · 04-12-2017

Today, I would like to explain how to only display the categories that are related to a catalog.For this we need to update SC categories widget, SC Category Page as well as SC Popular items OOB widgets.Before going into the widget, I would like to sh...

dvp · 12-20-2019

Below links might be helpful https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/build/service-portal/concept/c_CMSAndSP.html https://www.linkedin.com/pulse/servicenow-service-portal-vs-cms-snow-planet-services-pvt-ltd-/

dvp · 12-20-2019

The issue is with your Query. You have updated by is not caller_id which is not a valid filter. The FIlter should be something like below. the above filter provides you the records that are not updated before 1 day. so as per your requirement you h...

dvp · 12-19-2019

To set the short description on catalog task use task.short_description = current.request_item.variables.what_are_you_requesting;

dvp · 12-19-2019

you can exclude the false value by having an condition as follows if(YOUR_VARIABLE_VALUE != 'false') //replace YOUR_VARIABLE_VALUE with script variable that returns the value of variables

dvp · 12-19-2019

In UI action I wouldn't apply the Primary group of an user to assignment group all the time, you should only set it if the assignment group is empty. In the client script I donot see any code that sets the assigned to to a random user. Enable fiel...

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User Criteria on Any table.. Including Custom Tables

Portal diaries: Service Portal — Multiple Catalogs (London Release)

Portal diaries: Setting List collector values in Service Portal by catalog client script

Portal diaries: Service Portal — Multiple Catalogs (Part 3)

Portal diaries: Service Portal — Multiple Catalogs (Part 2)

Re: What are the pros and cons of Service Portal over Content Management System?

Re: How to implement 3 strike rule( send emails automatically)?

Re: Populate Short Description for Catalog Items with Form Variable Value.

Re: How to get only the checked- TRUE variables for the Checkbox type on the email notification?

Re: Help with Client Script/UI Action