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johnfeist

The challenge that I see is that users send emails from those shared objects. They are accepted but then the members complain about getting email for incidents that they didn't create and can't access. The later part can be for one of two reasons. ...

johnfeist

I got a note complaining that an email from SN had a lot of unintelligible data. Upon looking into it I found that sys_ids were being included instead of the associated display values. Upon further investigation it turned out to be in a notificatio...

johnfeist

Maybe I'm missing something. I have a catalog item that gets fulfilled via a workflow. One step of the workflow calls a script include. At a certain point I have a check for a return code indicating error or success. If an error is found, the scr...

johnfeist · 03-11-2024

Simple question...is there anything that tracks how many times a KB article has been opened and when? TIA for any information you can provide.

johnfeist · 01-02-2024

I was off for the last two weeks. I logged into my PDI last week to avoid the expiry issue. Today, when I log into the developer portal I'm not showing as having a PDI. However when I go to the URL (https://dev68646.service-now.com/navpage.do) I'm...

johnfeist

Hi OG4, You are doing all the right things, What I would suggest is that you keep your PDI active and keep practicing to improve your skills. Looking at questions and answers in the community can help you. You should also give some thought as to...

johnfeist

Hi Asmita, The way that requests (sc_request) normally get closed is via an after update business rule on sc_req_item. In that, you look for all items that are part of the request. If all are closed, then just set the appropriate values for the r...

johnfeist

Hi Altamesh, What you describe is really weird. I can offer a couple of suggestions. Is it possible that you have two copies of AS Workflow, one of which was a copy from Service Catalog Request? What you might do to confirm is grab the sys_id of...

johnfeist

Hi Vasanth, What you have set up will cause an email to be sent for every license. As you indicated in an earlier reply, you need to send two emails, one for over thirty and one for over sixty. If all you need is an email that says "we have 9 lic...

johnfeist

Hi Vasanth, If you need to have one email listing the five rows of data, what you need to do is have a mail script as part of your notification. Then when you fire the event, you can pass any necessary information in the parms which the mail scrip...

ServiceNow Community servicenow community

User Statistics

User Activity

How do you handle incoming emails from D/Ls or shared mailboxes

WHy are sys_ids being stored in comments in sys_journal_field

Post error/info message from workflow or script include to the service portal

Metrics on KB Articles

PDI Won't Log In

Re: How to start with serviceNow

Re: Request is not getting closed after RITM is closed completed

Re: I am unable to execute the created workflow; only the default workflow is executing.

Re: Email Notification to trigger on every 30 and 60 Days based on Software Entitlement End Date.

Re: Email Notification to trigger on every 30 and 60 Days based on Software Entitlement End Date.