ServiceNow Community servicenow community

darius_koohmare · 11-02-2023

Site reliability engineering practices are proliferating in most organizations as the delivery of application services to employees, customers, and partners has grown as part of digital transformation initiatives both in and outside of IT. If you're ...

darius_koohmare · 10-25-2022

Today, I'm excited to highlight four of the AIOps capabilities enhancing our Site Reliability Operations workflows. With these capabilities we can help you gain historical insight and reduce noise proactively using similarity and clustering machine l...

darius_koohmare · 10-24-2022

Efficient incident response is essential to an organization’s bottom line. Why? Because of the proliferation of digital transformation, rapid change, and the number of critical services to maintain. Release velocity has become a modern success benchm...

darius_koohmare · 10-21-2022

When major incidents and service degradations occur, your first goal is to restore the levels to an acceptable norm. Modern organizations respond quickly using Site Reliability Engineering principles, and modules like Site Reliability Operations on S...

darius_koohmare · 10-21-2022

In our previous blog, we touched on the difference between alerts and incidents, and how they are created. Now, let’s look at the similarities and differences in the processes of resolving alerts and incidents. Both alerts and incidents begin with a...

darius_koohmare · 10-24-2022

Hi Charles,Yes, there is work underway to move the experience onto the new service owner workspace. If you have any specific feedback on the app itself you would like to share, do let me know and I'm happy to connect directly. Forward statement discl...

darius_koohmare · 10-21-2022

Learn about common process differences in resolving alerts vs incidents here: https://www.servicenow.com/community/itom-blog/what-are-common-process-differences-in-resolving-alerts-vs/ba-p/2360692

darius_koohmare · 03-05-2020

A suspicion I have is that it is removing the reference because technically the intent is not part of an active published model. When you move the NLU model to prod, did you ensure there was a trained model available? Then the references should be va...

darius_koohmare · 03-05-2020

The default sorting is based on a relevance algorithm from our contextual search (based on text relevance).

darius_koohmare · 03-05-2020

Hi Mandi, Today the way our knowledge search works is based on a script node in the bot that calls a contexual search API. This API searches based on a keyword you pass in (e.g. retirement). The API returns a list of the sys IDS that match the term. ...

ServiceNow Community servicenow community

User Statistics

User Activity

Introducing Service Reliability Management for Service Operations Workspace

AIOps Empowered Site Reliability Operations

Why you Need Site Reliability Driven Incident Response in a Cloud Native Age

How and Why to Conduct Incident Postmortems

What Are Common Process Differences In Resolving Alerts vs Incidents?

Re: Why you Need Site Reliability Driven Incident Response in a Cloud Native Age

Re: Events vs Alerts vs Incidents - What's The Difference?

Re: Virtual Agent topics are not catchying the associated NLU model after deploying to other instances

Re: Virtual Agent and Knowledge Base Search - Articles Displayed

Re: Virtual Agent and Knowledge Base Search - Articles Displayed