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Is it possible to somehow capture total SLA elapsed time?For example, group A is 24x7, and group B is 8-5. And its P3, so the SLA is 1 day.Group A gets the ticket first, so the SLA starts. And at 6am, the ticket is assigned to Group B, but their SLA ...

In Geneva, when exporting a PDF from a Form View, not list view, can I somehow specify a different Header Footer Template other than the Default?

Greetings Community,I have a recent requirement to make surveys more friendly and appealing to increase response rates, and by this, one example is to add pictures (i.e. smiley faces) and possibly embed surveys in emails to send the response to Servi...