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When migrating data between instances you have few options. 1) export CSV/Excel and import via import set, (this can also be enhanced with a transform map) 2) exporting an XML file and importing into the target instance 3) adding records to an update...

A quick script that can be used to return the score of a search term on a given instance.   This script is only set up to run on the Catalog and Knowledge tables. adjust the query as needed for your instance. run it as a fix script.     var qSet = "l...

Widget Font Controller Utility Thursday, 6 June 2019 10:06 AM     Change the size of text dynamically on the serviceNow portal. Saves size persistently as a cookie Create a custom widget with the following code. Drop the widget onto a page to te...

Attached is a pre-built pack for the Australian NSW holidays. These can be included into an existing schedule in an instance to be ran against SLAs. its main feature is that it includes Easter Holidays up till 2039. Goal is to save you time and hassl...

Have you ever looked into a ServiceNow instance and thought...   "What the hell have they done! and where have they done it (who knows why)".   Well now you will be able to easily find and identify the 'business process' the developer decided to impl...