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Josh Virelli · 04-13-2022

Looked all over for the answer to this, and it wasn't easy to find. For the Data Visualization Component, create a new List layout view on the table your report is related to and name it exactly Default view (if it doesn't already exist). When you dr...

Josh Virelli · 03-29-2021

Hey Austin, Anything else I can do to help you with your question? Another possible idea to automate: Write a Business Rule / Flow that generates an Announcement record when an Incident meets your company's condition of "critical". Let me know if you...

Josh Virelli · 03-25-2021

Hey Sayan, Was my answer able to resolve your question? What issues are you still having? Thanks, Josh

Josh Virelli · 03-25-2021

Hi Austin, Unfortunately this is a licensing restriction. Non-ITIL User's are only able to see Incidents that they are the callers on. I've had this verified by a ServiceNow Rep, but you can reach out to yours to see if there's any wiggle room. This ...

Josh Virelli · 03-22-2021

Hi Sayan, To show the image, you need the value from the "Name" field on the db_image record. We can grab that value by getting the GlideRecord of that db_image record using the Sys ID. Here's a function to do this. Just pass in the sys_id of the db_...

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