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Manjeet Singh · 07-30-2022

During the last 5 years Process Mining has seen a rapid global adoption: first in academics and then in corporate business processes. Process Mining combined with Intelligent workflows, and Process Automation tools will be the key technologies to ...

Manjeet Singh · 05-07-2022

Did you know ServiceNow platform has inbuilt Process Mining starting from Quebec release? ServiceNow's native Process Mining delivers value within hours because it is built with context and intelligence of all ServiceNow workflow to drive Continual P...

Manjeet Singh · 02-26-2022

Keeping your Process Optimized and Teams Productive can seem impossible. Let's change that. Process Optimization 101: 1. Basic Terms & Concepts 2. Common roadblocks in keeping business process optimized 2. Lets change that: Process Optimization 101 3...

Manjeet Singh · 02-07-2022

The latest Process Optimization in SanDiego release is packed with multiple powerful AI/ML based capabilities, rule based conformance checking, enhanced process comparison and many more! AI powered root cause analysis This new capability help find hi...

Manjeet Singh · 02-07-2022

Now that I have your attention, I wanted to show you how you can try ServiceNow Process Optimization limited trial version (up to 4K records) on any instance in three easy steps: 1. Navigate to System Applications > All Available Applications > ...

Re: System Clone Profile Related Lists · 12-01-2022

Hi Sabastian - The clone provide populate these settings from system profile. Please check this KB if you are seeing anomalies. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855777 SD clone profile documentation- https:...

Manjeet Singh · 02-01-2022

Hi Senon, Thanks for trying to explore and use the new process optimization capabilities. The Analyst workbench is build using UI builder. The Goals and KPIs section is configured from the Now® Experience UI Builder. For more information, See: ht...

Manjeet Singh · 11-17-2020

Hi Pooja, Yes- you should be able to see the coaching module if you have the admin rights.

Manjeet Singh · 11-17-2020

Hi Kurt, I've two CIM guides in my response to previous questions. You will find some good examples in there including how to use them with problem management. Hope this helps.

Manjeet Singh · 11-17-2020

Hi Eric, Yes, we do have the process guide and quick-start implementation guides for CIM. Attaching it here.

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Future of Process Mining: In-platform, Always-ON, and Actionable.

ServiceNow Process Mining

Keeping your Process Optimized and Teams Productive can seem impossible. Let's change that.

Process Optimization San Diego Release: AI Powered root cause analysis, Automation Discovery, Smart rule engine for conformance check..

Process Optimization: Free Trial Available

Re: System Clone Profile Related Lists

Re: Why does Analytics Workbench - Goals and KPIs only show up in the Incident Table?

Re: ServiceNow Coaching App: A smarter real-time Coaching solution for IT agents and employees

Re: Frequently Asked Questions to get you started with Continual Improvement Management (CIM)

Re: Frequently Asked Questions to get you started with Continual Improvement Management (CIM)