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Mega Sage
Mega Sage
since ‎06-13-2013
Tuesday

User Statistics

  • 3,745 Posts
  • 317 Solutions
  • 201 Helpfuls given
  • 1,957 Helpfuls received

User Activity

Issues loading multiple UI scripts in configurable workspaces

11-17-2023
I am running into some challenges trying to load multiple UI scripts (all set to UI Type ALL) in via an onLoad Client Script in a configurable workspace such as Service Operations Workspace.Take the following onLoad Client Script set to run on Mobile...

Where is the relationship between a Catalog Item being helpful and the record open in agent assist?

08-20-2023
Hello Community,When you are viewing an interaction record in Service Operations Workspace and have an agent assist configured to search catalog items, you can mark a result as helpful. This marking is persistent with the interaction record you had o...

Everything You Need To Know About Using Update Sets

06-13-2023
  Many publishing methods are available today for deploying applications on the ServiceNow platform. The current methods are as follows:   ServiceNow store repositoryApplication repositoryGIT repositoryTeam development repositoryUpdate set   Di...

SN Nerds guide to Creating Custom Fulfilment Step Types with inputs for Catalog Builder

05-10-2023
  Catalog Builder comes with three fulfilment step types that can be used to create your own fulfilment process in a low-code workspace.   Fulfilment steps covering basic use cases   It is possible to create new fulfilment step types to exten...

Why staying current means more than just upgrading to the latest release

10-05-2022
Upgrade season is upon us again, with those on the bleeding edge looking to upgrade their ServiceNow instance to the Tokyo version to maximise the value of their platform investment. After upgrading my Personal Developer Instance (PDI) from San Diego...
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