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At a time when Twitter, Facebook, Google and Yahoo give you flexibility to select what you want and don't want to read, the email is still one of the places where "unsubscribe" is not always an option. As users go on holidays, move jobs (e.g. the acc...

In ServiceNow all date and times are stored in Coordinated Universal Time (UTC). They are displayed globally based on the system time zone (TZ), but are shown to users in their local time zone, according to his or her user preferences. It can be conf...

If you thought the GlideDateTime holds the time and the time zone, and you would need to convert from one time zone to another or complex task to use them, think again. GlideDateTime holds the time in Coordinated Universal Time (or UTC). It takes tim...

Daylight Saving Time (DST) is the practice of advancing clocks during summer months by one hour so that evening daylight lasts an hour longer, while sacrificing normal sunrise times. Typically, regions that use Daylight Saving Time adjust clocks forw...

An attractive concept of tables has been implemented as GlideRecord in ServiceNow. The object comprises of functions, elements and methods to work with all fields available. As tables contain fields, and the fields have types, we tend to assume that ...