Our Service Desk was looking for a way to more quickly get a hold of users from a ticket. Previous to giving the icons you see below they would have to type in the users name into Lync or Dial the number correctly from the users information (that...
I found the below in one other UI page but I was curious to see if anyone else had linked this to the style sheets that was created within the content management page rather than an external file. From the kb_comments UI Page
<link href="kb_style...
I was curious to see if anyone had created a new getMyGroups() function and if so how they did so. We are running into issues where we want to get a users groups but we do not want to pull back the parent groups. With the current function it will pul...
I am trying to create a UI action that will prompt the user to verify they are taking the action they want and it was not a miss-click and then from there it will produce a new record. I was looking at Create a Confirmation UI Action and this will wo...
Accessing the shadowRoot is a bit of a pain, likely by design. Really you have to find the element you want via the inspector and then walk your way down to it knowing in some cases you might have to look up elements in the shadow root and other tim...
I found this article which does not give you a solution really because the link in it is archived. but after nearly tossing my computer across the room I found the worst possible way to do this but works for us.If you edit the "Virtual Agent Popup Co...
On a Service Catalog form you could use an on change client script that validates the information once the user leaves the field.It would look like the below.Catalog Client Script:Type: On Change
function onChange(control, oldValue, newValue, isLoadi...
Great event I had a lot of fun. Thanks Kees Henniphof for this great write up! What are your thoughts on doing some closed envelop hack/apps next year? I still really like the format we had here so maybe it could be side-by-side, but it might b...
We have done this by setting up a SOAP web service using Integration Broker in PeopleSoft. Once this was completed we configured the ServiceNow side to be able to connect to this end point (the System Web Service > Outbound > SOAP Message). To get th...