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Kilo Guru
since ‎03-21-2012
‎06-29-2023

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  • 279 Posts
  • 15 Solutions
  • 37 Helpfuls given
  • 63 Helpfuls received

User Activity

Add two duration fields together and populate custom field with calculation BR

02-08-2019
Good morning,  I'm trying to add two duration fields together on Incident.  I have a custom field called u_incident_total_time_worked which is pulling data from the Incident Tasks time worked (total duration spent on all Incident tasks) - working fin...

document_id & sysapproval on the Sysapproval table - Approver unable to view RITM / REQ information

08-10-2018
Alright, I'm going crazy. High security setting enabled. It must be an ACL, but I've reverted all of my ACLs on the sc_request, sysapproval & sc_req_item table to OOTB and I can't figure it out. My approvers are unable to see the Request + Requested ...

Data bus output into worknotes of RITM

07-30-2018
I'm sure this is 'low hanging fruit' but I'm trying to get the data bus out put of an orchestration activity into the work notes of the RITM vs. hardcoding : 'success blah blah ${workflow.inputs.whatever}' How do I get parsed JSON output in the ticke...

Clone UI Action to open in new window or new tab

04-04-2018
Hello, does anyone know what I can use instead of action.setRedirectURL(newRecord); to open the new record in a tab? window.open does not work for the UI action.   Thank you   cloneTask(); function cloneTask(){ var gr = new GlideRecord('sc_task'); gr...

Survey Question: Update Incident with survey response metric display value

01-05-2018
Hello,I have a before business rule running on the amt_assessment_instance table when state changes to complete for a specific Metric type. It is currently working and updating the work_notes of the Incident in which the survey was for... but its onl...
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