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Lauren Methena · 03-09-2023

When I was recently looking at a post about resizing tables, someone mentioned in the replies that there is a TinyMCE plugin that is preventing the normal alt-click mouse menu from coming up. The normal alt-click menu includes options such as: Pas...

Lauren Methena · 01-18-2023

Hello! We're exploring embedding videos in our ServiceNow knowledge articles, now that we are able to do this successfully. Interested in your experiences with embedding videos. Do you have a policy or any style guidelines about embedding them? W...

Lauren Methena · 01-17-2023

Hello! Doing DEV testing for Tokyo upgrade, and I'm running into an issue with embedding videos. We've set up HTML Sanitizer. Our properties list has glide.html.enable_media_sites set to the default: youtube.com,player.vimeo.com,vimeo.com. (This is...

Lauren Methena · 12-28-2022

Hi, all! I posted this question in CMS as well, but really this is a knowledge manager question. I hope someone out there has some ideas.  Has anyone found a reliable way to look up articles that contain knowledge blocks - specifically, if I want ...

Lauren Methena · 12-28-2022

UPDATE: I finally found why I'm getting the results I'm getting for "10080." It's part of the sys_id for another commonly used link. However, the question remains: How can I reliably look up published knowledge blocks in published knowledge articles?...

Lauren Methena

Hi, @Tam_Mailley ! When you paste images into a knowledge article, SNOW automatically treats them like attachments. That's why they show up in the attachment widget - which I agree is problematic, because then they clutter up the widget and any other...

Lauren Methena · 09-02-2023

Good question - and it will be a tough one. Because even if you can run a report for it, you may still run into two behavioral issues from your authors that can muck up the accuracy: 1. Articles that are started but not published. (I often get reque...

Lauren Methena · 08-14-2023

I'm curious what the use case is for sending someone a permalink to a knowledge block. When I've needed to send someone to a specific item, such as a knowledge block, I add an anchor tag and then create a permalink to that anchor tag. You can add ...

Lauren Methena · 08-03-2023

Yes. At the top of your article form/article template, where you see all your different settings and choices (i.e., KB#, knowledge base, category, Valid to date, etc.), you should see two check boxes - one for "Attachment link" and one for "Display a...

Lauren Methena · 07-19-2023

Yes! We geared our whole style guide based on what our folks could do in ServiceNow without HTML skills. It was successful. I was able to train folks not versed in communications, content management, ServiceNow, nor HTML in how to become pretty effic...

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