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The idea was to make the due date fields more visually representative of the urgency.The due date is auto-populate on requests based on the service selected and we needed a simple and effective way to help the IT support teams see how long they had b...

...but according to ServiceNow (OTB) there are only 9 countries in a suggestion field. Now I work for a global organisation and with offices in 30+ countries and staff who travel to many more. (We capture travel in ServiceNow.) So here is a quick and...

If like us you didn't start your ITSM implementation with a nice, new, shiny, clean CMDB (if such a thing actually exists?!) then when you come to the point you are ready to define how your assets and configuration items SHOULD work, you will no dou...

Bit of background first...Actively managing vendors (suppliers and 3rd parties) and not let them just manage you is something I have felt strongly about for a long time now. Gone are the days where relationships are based on how well your account man...

A quick update for those of you that were interested in our Work Request Management application.We decided that an additional application was needed to enabled us to reduce the complexity around handling Requests.As you are probably aware the out of ...