About Luiz Lucena

Luiz Lucena

Hello friends, I'm struggling with a challenge here, we have ServiceNow Discovery and SolarWinds importing server information into the CMDB.I deactivated the IP Address from Identification Rule as it doesn't make any sense to use it, an IP may be ass...

Luiz Lucena · 02-05-2025

Hello friends,I'm trying to import hardware asset data into the alm_hardware table, almost 2000 computers and monitors.As always, I first created the Model for those that were not in the Product Model table first. Some of those models already exist i...

Luiz Lucena · 01-17-2025

Hi folks, Has anyone migrated from LDAP import (users and groups) from AD on-prem to Microsoft Entra ID (Azure AD) that could share best practices or point to the right path?We also have a Service Catalog that uses PowerShell a lot for provisioning a...

Luiz Lucena · 12-19-2024

Hello friends, We have a form using a variable set shared across multiple catalog items, it contains a field called Affected User (u_requested_by) which references the user table and is meant to be the person receiving what is being requested.In this...

Luiz Lucena · 09-25-2024

Hello my friends, We have a Service Catalog form for users to submit Shared Mailbox request and our automation script automatically adds the "@domain.com" suffix. When users ignore the tooltip that warns them to not add "@domain", the script fails.To...

Luiz Lucena

Tenta buscar na table de Registro de Eventos, busca pela tabela de Aprovadores primeiro (sysevent_register_list.do?sysparm_query=table%3Dsysapproval_approver&sysparm_view=).Não sei se vocês customizaram o workflow ou os gatilhos, mas é por onde eu co...

Luiz Lucena

Olá @Danilo R F Isso depende de como você definiu seu processo de mudança.Por exemplo, usa Workflow (sistema legado) ou Flow?No flow, você fará um chamado para o grupo de aprovação quando chegar no estágio de assessment, ou no estágio que vocês defin...

Luiz Lucena

Hi @Doci1 The import uses OOTB integration for SolarWinds.And yes, it uses IRE, I've been digging this since yesterday and I think I'm getting close to a plan. Yesterday I've found the cause to be the relationship record in the sys_object_source, tod...

Luiz Lucena

Here at the company, we also use SSO. I have my SSO account as admin and also a ServiceNow local account as admin as well, in case SSO is down for any reason. Think of this as a backup account. Having a second account (ITIL only) for you, will consum...

Luiz Lucena

Oh, ok. In your DEV environment, did it work from the Flow or by testing the script directly in the MID server?Make sure your PRD MID Server has the appropriate capabilities enabled. Make sure also the checkbox Use Attachment is checked in your PS sc...

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IP Address assigned to a new server, instead of creating a new server record, it renamed the old one

Error Importing data through Excel template into Hardware Asset

Migrating LDAP imports to Microsoft Entra ID (Azure AD), anyone did that before?

How to add a filter to reference user field based on another reference user field?

Catalog Client Script to show alert message in different languages

Re: Adicionar grupo aprovador em solicitação de mudança

Re: Adicionar grupo aprovador em solicitação de mudança

Re: IP Address assigned to a new server, instead of creating a new server record, it renamed the old

Re: Non Admin account and Admin account

Re: Powershell script failing on Production