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martygrinstead · 12-12-2017

As a Technical Support Engineer (TSE), most of my blogs come from experiences encountered by our customer base. PRBs are never nice, but they do offer great opportunities for blog posts. One in particular is KB0639042, which is causing some issues wh...

martygrinstead · 06-12-2017

Web Service calls fail. That's just a fact of life.If you are making an outbound web service call from your ServiceNow instance, you may be able to use the ECC Queue Retry feature to have the outbound web service call retried upon failure. This w...

martygrinstead · 03-13-2017

Cloning an instance is important to help ensure your sub-Production environments are configured similarly to your Production environment, and contain a representative set of data. However, Edge Encryption adds a layer of complexity during the cloning...

martygrinstead · 12-21-2016

Inbound web services allow you to access and modify ServiceNow data using a client application. When the client application calls the web service exposed by your ServiceNow instance, a return code (also called the "status code") will be provided in...

martygrinstead · 09-15-2016

LDAP Imports allow administrators to keep ServiceNow users and groups sync'ed with the corporate "single-source of truth", the company LDAP Server. The use of a MID server may be required to be able to access the LDAP server from the ServiceNow ins...

martygrinstead · 02-03-2018

Hi Kevin,Export Sets only write data under the ./agent/export directory.When you create the export set, the path you provide for the output file is relative to ./agent/export.On the Export Target page, there is a tip that shows (in part): "File path ...

martygrinstead · 02-03-2018

Hi,The import API is posting data to the import set table. The transform map should be constructed to figure out if you want to insert or update the target record (using the coalesce field).POST is the only method you need to insert data into the i...

martygrinstead · 12-13-2017

Hi Martin,Can you check to see if there is a difference between your instances with the *.sys_id ACL?There's a KB with a bit more detail: KB0596738

martygrinstead · 10-16-2017

Hi David,In my testing for this blog, I didn't think about scripts for the coalesce source.When the onBefore script executes, the platform has already figured out the "action" (insert or update) so the coalesce field has already been evaluated.I susp...

martygrinstead · 08-11-2017

Hi Tahnalos,The "TargetFieldValueResolvers" is used to figure out what type of file is updated (reference, choice, or date) to know if it needs to take some special action (raw values or some special formatting). I can't see how the order of the sc...

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Imports (data loads and transforms) fail after Jakarta upgrade

ECC Failure Retry - Async REST Web Service Example

Cloning an instance when Edge Encryption is active

HTTP 202 from an Inbound Web Service Call

Catch a dropped user or group when doing a LDAP Import through the MID Server

Re: export set not creating file

Re: How can i Update a Incident record using Import set API with JSON request format

Re: POST inserting empty records

Re: Validating the order of execution for transform map scripts

Re: Validating the order of execution for transform map scripts