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Brian Dailey1 · 08-31-2022

This is a quick workaround for CSM Workspace and Agent Workspace to detect when the form is dirty (i.e., field values have been changed). According to the support document (KB0855260"g_form.modified, g_form.modifiedFields, g_form.getControl('field_n...

Brian Dailey1 · 04-11-2017

You will have users who insist on emailing you from Gmail, Yahoo, Outlook, anything and everything EXCEPT for the email address they have registered with you in their user profile. Their issue is either going to be rejected or logged as Guest.This ...

Brian Dailey1 · 11-17-2016

This seems like it would be a simple thing... but I haven't been able to find a good way to add an icon to the standard List view.I would like to include a new icon/decoration in the list view to direct to a UI Page and pass the row sys_id, much like...

Brian Dailey1 · 02-03-2016

Following is a generalized script of one I initially developed to help a user with recovering the assignment group values after a restored deletion (How to revert the Assignment groups for legacy incidents? )Restoring an item from Deleted Records doe...

Brian Dailey1 · 01-26-2016

This one has been tickling my brain for a while now, and I just wanted to reach out to the heavyweights (architects, developers, etc.) to seek some input.With the advent of On-Demand functionality with Script Includes (let's call it "ODSI", before I ...

Brian Dailey1 · 10-06-2023

Short update to this method, I'm still a big fan of using an object to de-dupe lists and or combine lists. At some later point in time, I also found that you can use Object.keys(..) in place of that second for() loop to grab the unique list. (e.g.)va...

Brian Dailey1 · 08-08-2023

Hi Mathesh, How are you implementing your related list action? I reported the same issue to SN support and was eventually told that it would have to be implemented as UFX Client Action, rather than as a Client Script as I had been trying. In particul...

Brian Dailey1 · 06-14-2023

Hi Iveta, In your conversations with HI on this issue, did they ever mention if there was an option to turn off this feature in Workspace? (i.e., to not have it record a related record for every record you open from the Interaction) Thanks,-Brian

Brian Dailey1 · 02-23-2023

Hi Marc, Quick question: is there a way to customize the content that will be displayed in the notifications? I've poked around, but not yet found anything configurable for the actual content. Thanks,-Brian

Brian Dailey1 · 02-16-2023

Just an observation while researching this myself... I don't disagree, but in trying to figure this out myself (the right hierarchy to use), I noted that they include OOB ui actions "Create Defect" and "Create Enhancement" from Incident, but no "Crea...

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User Activity

Detecting Form changes in CSM/Agent Workspace

Handling Multiple Email Addresses per User

Add a decoration or icon to List views

How-To: Restoring Deleted References to Deleted Records

On-Demand Script Includes vs. (global) Business Rule functions

Re: splitting multiple lists, then joining into single array

Re: GlideList Api in is not working in Agent workspace

Re: Agent Workspace - Interaction - Interaction Related Record is created when a task is opened from

Re: How to add a notification in Workspace

Re: Defect/Enhancement record vs Story with defect/enhancement type