By Christopher Wroath, Director of Digital Transformation, NHS Education For Scotland
Changing the Service Model for NHS Education for Scotland
After extensive stakeholder engagement in 2013 NHS Education for Scotland (NES) recognised that the risk of continuing to rely on the information systems and related web architecture that had developed over the previous five years was far in excess of the risk of a whole scale digital transformation. The vision of a joined up, unified digital platform for all NES deliverables inevitably led to a vision of fundamental change in the model of service delivery for Health and Social Care in Scotland.
This initial focus was very much on the external facing service delivery to our cohort of NHS staff across Scotland but the same driver, changing the model of delivery to a joined up service model is now driving transformation across the enterprise. Starting with the front line IT service desk the everything as a service approach delivered through Service Now is now being applied to NES Operational Planning, BCP, audit and risk and lately the overarching NES Digital delivery plan.