This week's video explains why the knowledge base search may produce unexpected results after upgrading a ServiceNow instance from knowledge management version 2 to 3. It also presents options for handling article-level access controls, including roles and customized ACL rules, during migration.
This video applies to instances that upgraded from KM v2, in Eureka, to KM v3, in Fuji patch 10 or higher. It does not apply to instances that started out on Fuji or a later release. The roles required to perform the actions shown in this video are admin and security_admin.
For best video quality, increase your player resolution to 1080p.
This video covers:
For more information on managing article-level access controls during migration from KM v2 to v3, see:
Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.