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Connecticut ServiceNow User Group - November 15, 2016

Event has ended



We are very excited to announce the next Connecticut ServiceNow User group meeting in New Haven, CT!


Please join ServiceNow specialists and expert users to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.


This session will allow users to:

  • Trade tips, tricks and successes around the ServiceNow platform
  • Hear best practices and demonstrations
  • Network with your fellow IT professionals


A special thanks in advance to our event sponsors Aptris and BDNA!




Date: Tuesday, November 15, 2016

Time: 10:30 am to 4:00 pm

Location: Yale University - Maurice R. Greenberg Conference Center

391 Prospect Street

New Haven, CT 06511



Updates: Please read Parking instructions and notes below (info pasted below the agenda).



8:00am to 10:00am CMDB Workshop - Click here to register for this session

10:00am–10:30 am  Arrivals/Registration/Networking

10:30am–10:40am  Welcome & Introductions

10:40am–11:30am  ServiceNow Product Roadmap - Laura Pekala, Advisory Solution Consultant, ServiceNow

11:30am–12:00pm  Service Mapping – Our Journey -  Julia Myram, Head of Service Management Office, Enterprise Services division for Stanley Black & Decker

12:00pm–1:00pm  Lunch/Networking

1:00pm–1:30pmBDNA Customer Case Study (How to Rock your IT Department’s Contribution with Clean, Concise, Foundational Data), Walker White,  BDNA and Karen Warren ,  Wesleyan University
1:30pm–2:00pmServiceNow Customer Portal – Kent Stein, Director, IT Service Management & Associate Support at Marriott
2:00pm–2:30pm   Aptris Case Study – CSM benefits on new releases, Ricardo Chavrira, Aptris
2:45pm–3:15pmService Portal Presentation - Vyvyan Howland, Senior Solution Consultant, ServiceNow
3:15pm–4:00pmCMDB Panel Session
4:00pm                  Happy Hour  (Elm City Social - 266 College Street at, New Haven, CT 06510)   


Parking instructions


Free parking: Free parking is available at the Greenberg Conference Center parking lot located immediately to the right of the Center, however only 30 spots are available. An additional 30 spots of overflow parking are available at the Leitner Observatory located right next to the Greenberg Conference Center. Parking may also be available along the driveway, but it is not recommended.


Handicap Parking:  Handicap parking is available at the Betts House which is connected to the Greenberg Conference Center.  Aside from Handicap parking, no other parking is allowed at the Betts House.


Paid Parking in downtown New Haven on Yale’s Blue Line Shuttle Route: Paid parking in downtown New Haven is also an option and attendees parking here can take Yale's blue line Shuttle bus to the Yale Divinity School stop, the closest stop to the Greenberg Conference Center. A Yale ID is not needed for the Shuttle, however if asked, attendees should indicate they are attending a Yale event at the Greenberg Conference Center.  The Grove street garage, located at 65 Grove Street, New Haven is one of the garages easily accessible to the blue line Shuttle. Attendees parking here should walk to the corner of Wall Street and College Street to get the Blue Line Shuttle. To access the schedule for the Yale Shuttle, please click here.


A few things to note:


  • The Greenberg Conference Center opens at 7:30am and closes at 5:30pm
  • Due to the limited free parking available at the Greenberg Conference Center and the Leitner Observatory, Yale recommends attendees carpool with colleagues if and when possible
  • All the parking instructions below also apply to those registered for the Performance Analytics Workshop starting at 8:30am.
  • Click here for a campus map of the area. Click here for a Google map

When and Where

  • Start Time:

    Nov 15, 2016 7:30 AM PST (America/Los_Angeles)
  • End Time:

    Nov 15, 2016 1:00 PM PST (America/Los_Angeles)
  • Location:

    391 Prospect Street, New Haven, CT 06511

Event Info

  • Event Type:

  • Event Visibility & Attendance Policy:


Contact Info


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