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Knowledge Management Interest Group - Event -Texas Sept 19, 2017

Event has ended



Sadly summer is over. As we head quickly into fall and the holiday season we thought a change of venue would help to invigorate the innovation in you!


How wonderful it is to see the event at a new venue. We thank Rebekah Currier, Senior Knowledge Management Analyst with GM Financial for hosting this month’s event.


As requested, Sarup Paul (saruppaul), Product Manager, Self-Service Apps for ServiceNow will be here to tell us about what’s on the roadmap for Knowledge. Sarup also wants to hear from you, so come ready to let him know what you would like to see.


Ready to ensure your authors follow the acceptable standards for knowledge creation by using a style guide. Joy Jones from TPG will lead our roundtable after lunch. We’d love to hear about your best practices for author developed knowledge.


Engaging and thought provoking meetings are what we strive to deliver. Join in to discuss and collaborate on topics that matter to you. Please let us know about topics that you would like spotlighted in future events, or maybe you would like to present.


Please RSVP below for this event!


ServiceNow’s Knowledge Management Product Manager, Sarup Paul, will be in attendance and would like to schedule one-on-one meetings with some local customers at any time on September 19th at the GM Financial location. If you are interested in meeting with Sarup to provide him with direct feedback and understand more about using Knowledge, please contact


Meeting date:19 SEP 2017
Meeting time: register 9:30am

Event Starts at 10:00 am -  Ends at 2:00 pm (CT)

Meeting place: GM Financial, 3801 S. Collins, Arlington, TX 76104


Parking for this event has changed:  Enter off Collins and turn onto Arbrook. Enter second driveway to park in the East Parking Lot. Enter through the main East door where the GM Financial logo is located. Present Driver’s License and Security will supply Visitor’s badge and provide an escort to the Oldsmobile room.



  • 9:30 Register/Sign-in
  • 10:00 Reflection
  • 10:05 Opening Remarks by GM Financial Officer
  • 10:15 Introductions
  • 10:30 ServiceNow’s Knowledge App Roadmap - Sarup Paul
  • 11:30 Lunch
  • 12:15 Roundtable—Knowledge Article Creation Best practices from a Tech Writer - Joy Jones
  • 1:30 Roundtable Wrap Up
  • 1:45 Closing Statements and Next Meeting in KNOWvember!
  • 2:00 Close
  • Closing Statements and Next Meeting in KNOWvember!


For Questions or Concerns, please contact Daniel Quiñones, ( or Doug Balsley (


When and Where

  • Start Time:

    Sep 19, 2017 8:00 AM PST (America/Los_Angeles)
  • End Time:

    Sep 19, 2017 12:00 PM PST (America/Los_Angeles)
  • Location:

    3801 S. Collins, Arlington, TX 76104, GM Financial 3801 S. Collins, Arlington, TX 76104, Arlington
  • Country:

    United States

Event Info

  • Event Type:

  • Event Visibility & Attendance Policy:


Contact Info


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