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Iowa 9/20/17 ServiceNow User Group - SNUG

Event has ended



We look forward to seeing you all at the Iowa ServiceNow User Group in Ankeny!


Please join ServiceNow specialists and expert users to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.


This session will allow users to:

  • Trade tips, tricks and successes around the ServiceNow platform
  • Hear best practices and demonstrations
  • Network with your fellow IT professionals


Thank you to our host Casey's General Store and our event sponsor Integrhythm!



Casey's General Stores, Inc.

Training Room on the 2nd Floor

1 Convenience Boulevard

Ankeny, IA 50021


Parking and Entrance Instructions: Casey's has two lots near the main entrance, and Security will have some spaces marked off with cones. Please enter through the main entrance. Check-in with security, proceed up the stairs to the second floor and go to the left. You'll see the cafeteria on the right. The training room is attached to the Cafeteria.




**Proceeding the SNUG is an Optional Hands-On Lab**

Optional: Configuring and Deploying an Engaging Service Portal
Hands-On Lab preceding the SNUG - 9:00am to 11:00am

This session will provide a hands-on opportunity to review the Service Portal and its contents from an administrative perspective. Specifically, the lab will cover how to perform the following tasks:

  • Create new service portals and pages
  • Design using no-code and low-code techniques
  • Add and modify menu Items


Agenda: Subject to change

9:00am - 11:00amOptional Hands-On Lab: Service Portal (must RSVP via link above)
11:30am - 12:00pmCheck-in & Registration
12:00pm - 1:00pmLunch
1:00pm - 1:15pmWelcome & Introduction, Review of Agenda and What’s New? | Eric Gartland, Account Executive - ServiceNow
1:15pm - 1:45pmCasey's General Store Presentation | Dave Stember, ServiceNow Administrator - Casey's General Stores, Inc
1:45pm - 2:45pmJakarta Release Overview (and plug-ins you did not know you had) | Matt Reinfeldt, Solution Consultant - ServiceNow
2:45pm - 3:00pmNetworking Break
3:00pm - 3:30pm

HR Services at IDOT | Bill George, IT Manager - Iowa Department of Transportation

3:30pm - 4:00pm"Driving Business Value" | Bipin Paracha, VP and Co Founder - Integrhythm
4:00pm - 4:30pm
"Birds of a Feather" Roundtable Discussions
4:30pm - 6:00pmNetworking Happy Hour

When and Where

  • Start Time:

    Sep 20, 2017 9:30 AM PST (America/Los_Angeles)
  • End Time:

    Sep 20, 2017 2:30 PM PST (America/Los_Angeles)
  • Location:

    Casey's General Store - Training Room (2nd Floor) | 1 Convenience Boulevard, Ankeny, IA 50021

Event Info

  • Event Type:

  • Event Visibility & Attendance Policy:


Contact Info


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