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Ever feel like you're throwing emails into a black hole? You send out a message, only to receive a cryptic reply about it bouncing. This isn't just annoying; it can hurt your sender reputation and pre...
Integrating ServiceNow with Salesforce using REST API and OAuth 2.0 Are you working with both ServiceNow and Salesforce? Integrating these two platforms can streamline your processes and boost eff...
One of the key design principles in CSM , whether in a B2B or B2C scenario, is that not every customer inquiry requires a case. Some inquiries are simple and can be resolved without utilizing case man...
I shared this bit on LinkedIn today and thought I'd share it here as well. Even if you only have access to Employee Center Standard, here's a simple way you can add a survey to your OOB EC Footer, and...
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