ServiceNow Community

ownership group and publishing articles

Today we have the ownership group feature enabled.We want members of the ownership group to be able to go from Draft to publish. (no approvals needed)We only want approvals for non-members of the ownership group.Is this how the out of box workflow wo...

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Teams integration architecture diagram?

Can someone share the MS Teams integration architecture diagram? I do not seem to be able to find it and would love to see it.

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Architect

MS Teams chat activity buttons and links

I would like to change the way the Microsoft Teams chat entry is displayed in the activity stream. Currently the biggest most obvious option is to View the teams chat ultimately, either in the old teams desktop client, or in the new teams or web clie...

Question

How to Implement CMDB from Scratch

Hello Everyone, I recently received a job offer where I have been hired to implement a CMDB from scratch. The organization has recently deployed ServiceNow and now aims to establish a fully functional CMDB.I am seeking guidance on the key steps to fo...

Question

ServiceNow has entered into an agreement to acquire Bravium Labs’ applications

Introduction We are incredibly excited to share ServiceNow has entered into an agreement to acquire Bravium Labs’ applications. This acquisition marks a significant milestone in our ongoing commitment to make ServiceNow Impact the industry-leading C...

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ServiceNow Impact

Disable a function of a script include

If an email is marked by the sender in their email client as sensitive, or the word private is used in the subject then Support Services (scoped application) picks this up and marks the Support Request as private. This is done by this._determinePriva...

Question

Unable to configure the Guided Setup created under Adoption Services to my Custom Application page

Hi, I created a Guided Setup using the Guided Setup builder under Adoption Services menu. I see an entry in the Guidance (help_guidance) table. However, I want to set this up as the Guided Setup under the System Application->My Company Application ->...

Question

Resolved! How do I test the vendor portal

I'm sending the assessments to a test vendor and a test primary contact. How do I access the vendor portal as the test primary contact? The contact has the vendor_contact role. The url https://companyname.service-now.com/svdp opens the portal but I ...

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Vendor Risk Management

What is the difference between the 'mobile' view form and the Mobile Screen records?

Hi everyone,It's first time that I'm working with the agent mobile app and I’m trying to better understand the differences between the 'Mobile' view on a form (for example, when configuring a form layout and selecting "Mobile") and the Screen records...

Question

How can I create relationship to show approvers on task level

I am trying to show approvers for the REQ and RITM on Task level so the resolvers don't have to go to the REQ or RITM to view the approvers.I tried to create Relationship in system definition but it didn't work. still showing no approvers on Task "A...

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Change font text color for Service Portal "Default" Brand

Where do I change the text font color for the Service Portal "Default" brand. It's not located under Branding Settings. I've inspected the elements and have been unable to locate this color in Themes, Style Sheets or Pages.

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Uncheck the default option in star type survey.

Hello community, good afternoon. I have a problem related to a survey that is sent to the user when his request has been completed.The user enters the satisfaction survey and the first question appears with the default answer but when he clicks anyw...

Question
Request Management

Rewind, Reflect, and Ride into CreatorCon!

Rewind, Reflect, and Ride Into CreatorCon As we cruise down the #RoadtoKnowledge, we’re hitting the brakes to look back at the moments that made CreatorCon unforgettable in the past. Whether you learned something game-changing, met someone inspiri...

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Notification getting triggered for unexpected records and script throughs wrong calculation

Hi All,I have schedule job which triggers a event and that event triggers a notification. The contains a email script.Now I want send notification to the users when review date of the records remains 7days or 14days away from notification triggered d...

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Survey trigger not working

Hello All,Our instance is on Xanadu 8 and have a survey on table project stakeholder with trigger conditions : project is close complete and assessment recipient = yes Though the trigger conditions are met, the survey doesn't trigger. Please guide me...

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