Join us today October 31st at 11am CET/ 10am GMT for our upcoming HR Customer Webinar: A Step Change for HR at the University of Birmingham.
The University of Birmingham centralised its HR services from seven locally managed teams to one HR Shared Services department in 2015. With no formal systems in place to manage the work flow into and out of the team, shared email boxes were making work difficult to manage. As a result, customer confidence in the service was impacted, and the ability for the service to meet demand became an uphill battle.
Join Geeta Parashar, HR project manager, to learn how they implemented ServiceNow for HR with partners Engage ESM in 8-weeks from project-initiation to go-live in May 2017. The system has proved to be a step-change for HR, from both an operational effectiveness perspective and customer experience perspective.
Attend this webinar to learn more about:
- The specific challenges we overcame in our transformation journey
- How operational effectiveness restored customer confidence
- How the ServiceNow implementation improved the customer experience
Date: 31 October, 2017
Time: 11:00 CET / 10:00 GMT