ServiceNow Community

If we update OOB windows OS patterns,are these changes override during next version upgrade?

Hi All, As per customer requirement, we wanted to update the Windows OS-Servers pattern to populate system serial number from baseboard serial number for windows servers.if we update this OOB Windows OS-Servers pattern, are these changes override dur...

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Error discovering CIM for IBM storage devices

Hi, I am trying to discover IBM Storage devices using CIM. For this discovery, I have used IBM portal admin credentials.However, when I discover I do get SSH Authentication failure errors and also below sensor error,"Sensor error when processing CIM ...

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Task: Create Credentials

I tried to create a credential for Windows Credentials Type as per the task, but authentication is not working. Additionally, I couldn't access the MID Server using the URL. I tried all possible solutions. Let me know if anyone else has faced this is...

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PDI is terribly slow during the day...

Hi, Looking for some help from ServiceNow with my PDI. It is terribly slow during the day. One example is that I am trying to add a new user and I have waited for over 10 minutes for the form to load. It responds reasonably well during off hours. ...

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Execution time of Business Rule and Scheduled Job

Hi Community , What are different ways to know Execution time of BR and Scheduled Jobs ? Thanks in advance !!

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incident not generating

Tickets are not generating in Service Now when LWS strobes are going down.Could you please check if we have integration from OPS ramp and Service now for LWS strobes.

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Sync additional comments between sc_task and request

Currently, when a requester submits a request through the ServiceNow portal, they receive a 'Request' number for tracking updates. However, fulfillers can only provide updates on Service Catalog Tasks (Sc_tasks).Unfortunately, neither requesters nor ...

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Schedule job trigerring notification which contains a email script calculating wrong days

Hi All,I have a notification which is triggered by a event and that event is triggered by a scheduled job. And also have email script in that notification. If you see the below email script :- Suppose 10 application instances / 10 records falls under...

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How to set Assignment Groups based on Different User's Division on REQTASK (sc_task) - Catalog Form

Good evening.I have a Catalog Form, where it uses a Workflow, that is also used by 100+ Catalog Forms and creates a REQTASK. So, I don't want to do any changes in the Workflow.Instead of it, I will use Business rule.So, my requirement is, when someon...

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Inactive Knowledge Base Managers

I am attempting to build a report on the sys_user table for all inactive users that are listed as a 'Knowledge Manager' for all of our Knowledge Bases (basically anyone who has the knowledge or knowledge_manager role). I am having trouble determining...

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Any advice on using duration field for closed problem tasks

Help - trying to use the Duration field on Closed Problem Tasks. Created to Closed, but nothing is showing in the Duration field. What am I missing?

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GlideAjax: Unable to Fetch OS and OS Version for Server Class CI on Incident Form

I'm trying to implement a GlideAjax scenario where, whenever a Server Class CI is selected in the Configuration Item field on the Incident form, the Description field should be auto-populated with details from the selected CI. The details include:Ass...

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Display legend on reservation portal same as Location directory - WSD ServiceNow

Hi Community, Can someone help me with below requirement.I want to display the Legend which display on Location directory WSD on Reservation map View. There is a legend on Location directory WSD I want to display same legend on below Reservation por...

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Nested reports

Hello all, 1 i am not sure what instance / version of SN i have. The stats view is blocked to me. I also cannot see the database view either also restriced.I want to create a report to add to my dashboard where i can see the followingParent is Applic...

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Resolved! Unable to set Currency type on an Asset record via flow designer flow

I am working on a catalog flow which creates asset records automatically and sets the cost and currency type(like $, Euro etc), I am unable to set the currency type as this is not a separate field on an Asset record. And it is defaulting to $ each ti...

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