BiographyDavid Kwock is an Executive Architect in AMS West. David joins us from IBM where he spent 8+ years as a Service Management Solution Architect leading pre-sales efforts for North America on Service Management and Cloud solutions. In this capacity he created service management and cloud solutions to help the sales effort for IBM’s top accounts. During his time at IBM his focus on providing service management solutions for customers led to him publishing a book on Integrating IBM Service Management Solutions. In addition, at IBM David focused on the retail, healthcare, insurance, and financial industries. His work in the retail industry led to the publishing of Tivoli Provisioning Manager for OS Deployment in a Retail Environment. At IBM David also focused on creating hybrid cloud solutions by integrating application and infrastructure components. This work led to his publication of Hybrid Cloud Integration and Monitoring with IBM Websphere Cast Iron. Finally, David worked heavily with IBM’s Platform as a Service offering to integrate customer systems of record solutions with customer’s newly developed systems of engagement solution. This work led to his publication of Hybrid Cloud Data and API Integration: Integrate Your Enterprise and Cloud with Bluemix Integration Services.