Biography29 years old IT Consultant. Working for Do IT Wise, Bulgaria.
ServiceNow specialist: Providing consulting services and support for a large specter of customers. Performing installations & configurations of standard application software. Administering, maintaining, updating and periodically monitoring the status of the software and the accuracy of the databases for which it is responsible. Visiting the customers at their offices, if necessary.
Certified ServiceNow System Administrator (CSA);
Covered the Saba Cloud - ServiceNow Discovery & Service Mapping, Incident Management, Problem Management, Change Management Technical Accreditation, plus the Partner Enablement Sell & SOLVE Learning Path; Participated into the ServiceNow Discovery, Service Mapping, System Administration & Scripting in ServiceNow paid Instructor - led training courses; Participated in the ServiceNow London ITOM Bootcamp (27.03.2017 - 30.03.2017, London - United Kingdom); Participated in the ServiceNow Prague Implementation Bootcamp (03.04.2017 - 07.04.2017, Prague - Czech Republic);
Previous experience: 4 years within the HPE SW Support Organization: - spent one year as Delivery Manager of HPE EMEA SW uCMDB Frontline Support Team; - an year and a half as a Duty Manager - member of HPE EMEA SW Duty Manager Team; - an year and a half as a member of HPE EMEA OMU Support Team;