- My View
Has anyone incorporated a Barcode Scanner into ServiceNow? I am hoping to be able to create a inventory view that does the following:
1. Able to select a Stockroom and Status.
2. Scan the Barcode of a laptop and have it automatically update the devices Stockroom and Status.
3. After the Barcode is read, automatically insert or update and be ready for the next scan.
1. Create a input page that has a field that a Barcode scan would insert and new.
The Barcode Scanner can return either a "Return" or "Tab" after scan. Just can't get the record to update/insert with that action.
Thanks in advance...
I have many bar-code scanning applications in use in ServiceNow.
We have an asset auditing app: You scan a cabinet's bar code, then you scan each asset's bar code. As you go along, it tells you which assets are supposed to be in the cabinet, which you have found, and which you haven't, etc. When you're done with the cabinet, you submit the audit and it updates the cmdb with assets found/lost/etc.
We have presented this app a couple times: at K10, K13 and the 2012 Gartner convention.
Our scanner is configured to issue a carriage return after each successful scan.
If you are treating return as submit, the browser may not be able to determine which action you are performing. You can specify a specific sys action when the return key is pressed (e.g. a scan is successful).
The key thing is to develop custom forms for use with the scanner. It is important that you have only one input field on the html "form", so that this is the field that is submitted when you "hit return". You also don't want a lot of buttons on the same form. If you need to display other fields, just insert additional html form tags for the other sections so that submit doesn't get confused on the primary form (where your scan field is).
There is more detail that I can cover here, I would be happy to discuss in further detail.
I would like more info on your implementation of Barcode scanning... My profile contains contact info. Looking forward to your solution.
Thanks in advance...
I am suprised something like this didn't win KB13. Kudos to Target for what they provided but an barcode tool like this would have been amazing to see take home a prize. I haven't come across many companies utilizing bar code scanning just yet but it's powerful. Hope you bring it to K14!
Actually, I submitted for Innovation of the Year in 2010. We sent in videos, but what they judged that year had to be passed around in paper form, so it didn't get very seriously evaluated. :)
I can still share the videos (see attached).
That is awesome! You did a really nice job putting this together.
Keep up the great work!
is there any specific kind of plugins to be activated?
can we not perform integration without bar code software?
No special plugins; we just developed the code ourselves. No "bar code software" was required, just a scanner that could read the bar codes. Originally developed for the HP Dolphin scanners, we have since changed to using iPhones with connected hand held bluetooth scanners.
I know this is an old post however just in case others are interested, we are a ServiceNow partner and have been providing IT Asset Management and Barcode/RFID Scanning solutions to SeviceNow customers for a while now. We have a platform that allows you to easily build native barcode scanning applications and extend the power of the ServiceNow system that works both online and offline on all major of devices iOS/Android/Windows Mobile/BlackBerry. Let us know if you are interested or check out our website for more information.
I see that this is an old post and this is my first post to the ServiceNow Community, but just wanted to shamelessly plug CG4 Asset Tracking. We offer off-the-shelf asset tracking software. We have been doing this for over 14 years. We have been supporting ServiceNow customers for almost two years now. Our integration is certified with ServiceNow: ServiceNow Share We provide all the functionality you asked for and then some. I watched the videos of the work Geoff did and I like the work he showed. Those are great. If you have not already got your asset tracking barcode needs taken care of, take a look at our website https://cg4assettracking.com or feel free to contact me.
CG4 Asset Tracking
801 675-5172 x104
CG4 Asset Tracking
555 E. 5300 S. Suite 2
South Ogden, UT 84405
Phone 801 675-5172 x104
Cell 801 390-3188
Fax 801 675-5276
AMI AssetTrack provides barcode asset tracking, is available from the ServiceNow store and is built completely within the ServiceNow platform. No external third party server is required.
Download a free trial from the ServiceNow store and receive, track, audit, and dispose hardware assets in minutes.
Supports barcode and RFID scanning using all device types including smartphones, rugged scanners, RFID readers. It's customizable, scalable, and supported across all recent ServiceNow versions. You don't need to build and support this yourself.
Learn more here: AssetTrack® 4 IT Asset Tracking Solution for ServiceNow
President & CEO