12 Replies · Latest reply on Jan 5, 2018 6:07 AM by Chuck Tomasi

    How to remove work note background colour in notifications

      Hi,

       

       

      I want to show the ticket details in email notification with customize template.

       

       

      In that, work notes comes with the back ground colour (light yellow). I don't want to apply the colour in notification.

       

       

      Code & screen shot below.

       

       

      <tr>

      <td>DESCRIPTION OF ISSUE</td>

      <td>${work_notes}</td>

      </tr>

       

       

      Please help me to fix this.

       

      Regards,
      RK