22 Replies · Latest reply on Nov 27, 2017 11:01 AM by Tonya Antle

    Ask the Expert: Financial Management 101- Service Cost modeling in ServiceNow

      expert-logo-2.pngMature Service Management means tracking the cost, risk, quality and demand for services. The ITFM Module ( Financial Management) that was recently added to ServiceNow gives companies the ability to model and calculate Service Costs directly in ServiceNow. In this session we will share how to do the basic configuration, bucketing, allocation of costs to report your service costs with the out of the box reports.



      Featured Expert


      Nan Braun is the CEO of Thavron Solutions, a Business Service consulting and technology solutions company.  Before helping other companies on their maturity journey, she spent a dozen years at GM and then Delphi in Information Technology, defining IT services and how to manage their service lifecycle. She and her team have assisted Fortune 500 companies in the areas of Media/Entertainment, Utilities, Bio/Pharma, Pharmaceutical Distribution, Retail, Manufacturing, Finance/Insurance and Healthcare in maturing their Service Models and the underlying data that support them. The work Thavron has completed with companies has resulted in direct cost savings as well as the ability to make data driven decisions that align Information Services with business needs.


      Watch the demo below that was presented on June 7, 2016,  10am PT


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