5 Replies · Latest reply on May 27, 2016 7:32 AM by David Klimas

    Ask the Experts: Knowledge v3 and User Criteria Part 2

      expert-logo-2.pngThrough this series of short 30 minute live sessions we are providing highlights of the new features on Knowledge Management v3 and best practices for your upgrade plan. In the next installment of the webinar series we will cover User Criteria in depth, along with a repeat of key feature highlights in Knowledge v3. We will also try and cover additional topics based on any requests that we receive ahead of time.


      Join us on this discussion to watch the Demo and post your questions

      Published ~  May 10, 2016 10 am PT



      Featured Experts


      Eyal Arasu is a Development Team lead at ServiceNow leading all development work for Knowledge Management.  Prior to working on the Knowledge application Eyal was a key member in the development of ServiceNows Project Management application.


      Sarup Paul is a Sr Product Manager at ServiceNow for Knowledge Management. He comes to ServiceNow with a rich experience in Knowledge Management and Online Customer Support systems. He has spent more than a decade in Integrations and Product Development. He is Knowledge Centered Support (KCS) v5 Certified, and has helped various companies implement their KM programs using the KCS framework.


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      See Part one >

      Knowledge v3- Features and Upgrade Best Practices Part 1



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