9 Replies · Latest reply on Aug 9, 2017 6:44 AM by Chuck Tomasi

    Ask the Expert: Community Etiquette, TechNow Ep 27

      expert-logo-2.pngPradeep Sharma joins Dave Slusher and Chuck Tomasi as the subject matter expert to talk about using the community to its fullest. We share the tips on how you can improve chances of getting your question answered and how to participate on the community and earn the cool badges.


      Originally aired Wednesday June 29, 12:00PM PDT 
      (Be sure to change your YouTube Setting to 720HD)


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      Pradeep Sharma comes with more than 5 years of experience in IT Services (primarily in Infrastructure Services). He has worked on multiple ServiceNow implementation projects for different customers catering to ITSM modules including incident, Problem, Change, Wizards, Service Catalog and custom applications customization. He has been with ServiceNow for two years. He enjoys helping other Community members and has shared many solutions to interesting challenges. He was awarded with “ServiceNow leader award" by ServiceNow and was nominated for ""member choice award” by community members.


      Chuck Tomasi is a Platform Architect for ServiceNow.  He is a computer science major with over 30 years of IT experience. As a former ServiceNow customer, Chuck won the first Innovation of the Year Award at Knowledge 10. Since joining ServiceNow in 2010 as a Technical Consultant, he has done many large scale ITSM implementations and custom applications, acted as an adjunct instructor for Education Services, created and lead the Technical Best Practices program, and co-hosts the ServiceNow series “TechNow”.


      Dave Slusher has been developing software for 20 years for companies such as Intel, Orbitz, Dell Secureworks and many startups lost to history. He has been with ServiceNow for two years, first in Expert Services and now as the Developer Evangelist for the developer community and portal. He earned his BS from Georgia Tech and his MS in Computer Science from the University of Louisiana - Lafayette.