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Through this series of short 30 minute live sessions we are providing highlights of the new features on Knowledge Management v3 and best practices for your upgrade plan. In the next installment of the webinar series we will dive in to Knowledge Management Governance, along with a repeat of key feature highlights in Knowledge v3. We will also try and cover additional topics based on any requests that we receive ahead of time.
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Sarup Paul (saruppaul) is a Sr Product Manager at ServiceNow for Knowledge Management. He comes to ServiceNow with a rich experience in Knowledge Management and Online Customer Support systems. He has spent more than a decade in Integrations and Product Development. He is Knowledge Centered Support (KCS) v5 Certified, and has helped various companies implement their KM programs using the KCS framework.
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Very interresting presentation on Knowledge Governance. When will the KCS deep dive presentation come? It would also be interresting to see a demo on how to use ServiceNow with KCS methodology.