4 Replies · Latest reply on Jan 4, 2018 4:33 AM by Chuck Tomasi

    Quick message template to include attachments (not links) from an incident ticket?

      Part of my team needs to send attachments from incident tickets to users outside of our instance. We want to use the quick message functionality. How can we create a template that users can select in quick message to auto attach the attachments?

       

      Thanks!