12 Replies · Latest reply on Jan 12, 2017 10:36 AM by Sarup Paul

    Ask the Expert: Knowledge v3 primer + Common Issue

      expert-logo-2.pngThrough this series of short 30 minute live sessions we are providing highlights of the new features on Knowledge Management v3 and best practices for your upgrade plan. In the next installment of the webinar series we will dive in to Knowledge Management and Common Issues. We will also try and cover additional topics based on any requests that we receive ahead of time.

       

       

      Watch the Demo and post your questions below 

       

      Featured Expert

       

      Sarup Paul (saruppaul)  is a Sr Product Manager at ServiceNow for Knowledge Management. He comes to ServiceNow with a rich experience in Knowledge Management and Online Customer Support systems. He has spent more than a decade in Integrations and Product Development. He is Knowledge Centered Support (KCS) v5 Certified, and has helped various companies implement their KM programs using the KCS framework.

       

      Have your questions ready to post below on the discussion page.

      Follow this discussion to be notified of Questions and Answers posted.

       

       

      See Others in the Series >

      Knowledge v3- Features and Upgrade Best Practices Part 1

      Knowledge v3 and User Criteria Part 2

      Knowledge v3 Search and Tips & Tricks Part 3 
      Knowledge v3 and Content Import Best Practices Part 4
      Knowledge v3 and Knowledge Governance Part 5
      Knowledge v3 Reporting, Best Practices

       


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