5 Replies · Latest reply on Feb 9, 2017 11:21 AM by Dan Turchin

    Ask the Expert : The Future of AI in IT, Dan Turchin

      expert-logo-2.pngJoin us here on the community discussion to watch a demo on The Future of AI in IT.

      Have your questions ready to post below, and please share this event with your colleagues!


      Thursday February 9, 2017 at 10 AM - 11 AM PT
      (Be sure to change your YouTube Setting to 720HD)


      Gartner predicts that by 2020 85% of all support interactions will be powered by virtual agents. It’s no mystery that the future of customer support is AI-assisted automation. Soon, we’ll interact conversationally with bots that know who we are and how to fix our problem right the first time. Soon, the capabilities of virtual agents will exceed those of today’s best humans.


      Is your team prepared to introduce AI-driven automation into your support process? What’s the current state of AI technology for IT? What are the cultural implications for users? What role will humans play? We’ll discuss these and other questions to help you spearhead your team's vision for the future of IT.


      Featured Speaker

      avatar?a=8868Dan Turchin is the Co-founder and Chief Product Office of Neva, the leading provider of machine learning and natural language processing solutions for customer service and support.Prior to Neva, Dan was Vice President of Product at DevOps leader BigPanda, Chief Product Officer at security analytics company AccelOps (now Fortinet), and a Senior Director of Product Strategy at ServiceNow.


      In 2000, Dan co-founded mobile enterprise machine learning company Aeroprise and served as CEO until it was acquired in 2010 by BMC Software. He was also a founding board member at Rhomobile prior to its acquisition by Motorola.


      Dan is passionate about building great teams that build great products that solve hard problems that change lives. He's a big fan of Orwell, Dr. Seuss, youth soccer, adventure sports, and Tynker. Dan has BS and BA degrees from Stanford University. Follow Dan on Twitter: @dturchindan@neva.ai    http://neva.ai | @neva_ai


      Recent Blog > Five AI and machine learning predictions for enterprise IT in 2017


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