5 Replies · Latest reply on Feb 15, 2017 2:16 PM by Alessandro Appiani

    ITSM Guides: Implementation Webinar for Express

      learning-e.pngWatch the On-demand webinar, e-learning on Express Implementation.

      And post your questions below by hitting the "reply" link..



      This webinar provides an overview of different implementation options available to Express customers. Future and new customers will get an opportunity to know about the implementation process, get a sense of a typical timeline, understand how to best prepare and what resources are available to help.


      If you have questions while watching the presentation, Post them on this discussion thread using the "Reply" link below for the experts to answer.





      Featured Speakers


      RickyUrdaneta.jpegRicky Urdaneta is a Remote Services NPI lead at ServiceNow. Ricky has several years of global project deployment experience and has been with ServiceNow for 3+ years. He has worked directly with ServiceNow customers and partners, leading over 200 deployments. Ricky maintains his certification for ITIL, and Certified Scrum Master (CSM) from the Scrum Alliance.



      AlessandroAppiani.jpegAlessandro Appiani is an ITSM Customer Success Manager at ServiceNow. Alessandro has 20+ years of experience in enterprise software, mainly in customer-facing roles. He's been with ServiceNow for about a year, and his current focus is to improve the overall experience for ITSM customers by aligning internal processes and external resources.



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