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Here are instructions on how to add an Emoji response to a Survey/Assessment question.
1. Download emoji files to your computer or accessible file location
2. In the Survey Designer, drag the "Image Scale" control to the canvas.
3. From the control properties, scroll down to the "Image Choices" section.
4. Select the ">" icon to view the expanded properties for each response.
5. In the expanded properties, upload the appropriate emoji file for each response.
In preview you will see each of the emoji responses listed horizontally along with the text from the Question property. Each Emoji and text acts like a button selection.
Can you now also add these to the mail notification i.e. allowing users to simply click a smiley rather than first having to click on the link to the survey and than clicking the smiley?
Were you able to implement this functionality (clicking emoji in the e-mail directly). Is this feature available in any of the releases?
SNProTips has a great article on creating custom URL for each approval. It is very straight forward and they even provide templates. Check it out.
Right now functionality to embed the Emoji's in Email is not available in Service Now. We had the similar requirement to Embed Emoji's in Emails, since this is not available we have created custom UI page to handle survey responses based on the emojis [embeded in email notification using mail script] what they select from emails.
we are designing a new survey and want to use emojis for the initial question response in an email that can be clicked on to link to the survey which then would have that initial question presented with their choice selected, and then as well to present additional questions with emoji's used for the possible answers. How did your surveys turn out and if you could share any insight in to how you set it up would be great. thanks!
Since we are using Helsinki version we tried to create a custom survey with emojis and custom table to store the response.
--> Create a notification with the message body embedded with emojis as image tag and redirect them to custom ui page when it is clicked.
Below is the mail script example, we have 3 emojis namely (satisfied,quiteok, unsatisfied) each will be given a choice value(1,2,3) to identify.
var url1='<br><br><table><tr><td><a href="'+gs.getProperty('glide.servlet.uri')+'Survey_Feedback_en.do?sys_id=0c5477934f5df200477269118110c7a4&choice=1&ticket='+current.sys_id+
'&caller='+current.caller_id+' "><img src="'+gs.getProperty('glide.servlet.uri')+'Satisfied.png" /></a></td><td>';
var url2='<a href="'+gs.getProperty('glide.servlet.uri')+'Survey_Feedback_en.do?sys_id=0c5477934f5df200477269118110c7a4&choice=2&ticket='+current.sys_id+
'&caller='+current.caller_id+' "><img src="'+gs.getProperty('glide.servlet.uri')+'Quiteok.png" /></a></td><td>';
var url3='<a href="'+gs.getProperty('glide.servlet.uri')+'Survey_Feedback_en.do?sys_id=0c5477934f5df200477269118110c7a4&choice=3&ticket='+current.sys_id+
'&caller='+current.caller_id+' "><img src="'+gs.getProperty('glide.servlet.uri')+'NotSatisfied.png" /></a></td></tr></table>';
on click of the emoji it would recirdct to the ui page with choide,ticket no,caller id. We retrieve this information from URL in Client script of ui page and process the response
-->Create a public ui page which would consist of survey questions embeded in some <div> tag. Based on the emoji clicked the div tag should be displayed accordingly.
--> create one custom response table to store all the responses against the ticket number.
please let me know if it helps you.
Thanks Divya for the reply. So you built your survey without using the "Survey" application and modules (Survey Designer) at all, correct? We are on Helsinki...and it does not appear to be possible to add images at all to survey questions using the Survey Designer, so we are looking at methods like yours.
and also Divya, were you able to put emojis on your UI Page?
yes, you cannot use the out of box survey designer for this solution, it should be completely customized and also it is possible to add emojis in ui page where your solution should include emojis using image tag and a radio button below your emojis to record the responses respective to the emojis.
You can also use survey template "Smiley Faces"
Yes, I know, that but my understanding is that this feature is available by accessing an URL received by e-mail.
Is it possible to respond directly from e-mail by pressing one of the emoji icon?
Any luck with this, interesting feature?
You can't add emoji's to your existing Survey or Assessment per ServiceNow.
For the Emoji survey type is Image Scale which doesn't match with the type you might be using Numeric Scale,String, Boolean etc.
We Emojified our surveys couple months ago from scratch .
we are looking to put together a survey with emojis and I'm wondering how yours ended up working and with what methods you "emojified" your surveys. Any insight into how you configured that would be great. thanks!
actually I'm seeing how to put emojis on the UI Page using simple HTML. So you page was custom built with the HTML on the UI Page, were you happy with how that turned out? Would you think using a record producer to act as the survey form could work?