4 Replies · Latest reply on Dec 28, 2017 8:13 PM by vishu29

    Alert Rule Not Triggering Incident Creation

      I have a simple Alert Rule setup, sate is not closed. Auto open is checked and a incident task template is defined. Event comes in, get converted to an alert, but the alert rule does not create the incident.

       

      Is there some place I can see a log of what is going on? All Logs tables isn't giving me anything useful and I do have debugging turned on in the event preferences. I am not sure what is going with this rule, we only have one rule right now and it works just fine in my dev instance but not the client instance.

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