13 Replies · Latest reply on Jun 14, 2017 11:13 AM by Dave Smith

    LDAP Sync Issue - Empty Values

      Hello Everyone,



      If assignment group or approval group users or a cell/field (e.g. manager) is empty in AD then the sync does not pull across to SNOW.  If 1 user is removed and there are remaining members then the sync seems to work okay.



      Known issues to date:

      Manager field not updating correctly - suspected that this  issue only occurs if field is left blank.

      Removing all users in assignment group does not empty the members column of assignment group in SNOW.  If 1 user removed seems to remove okay in SNOW



      Indicators are moving towards null values causing the issues.


      Can anyone please help me in this?