10 Replies · Latest reply on Apr 24, 2017 6:01 AM by Maloy Banerjee

    LDAP Sync Issue - Empty Values

      Hello Everyone,

       

       

      If assignment group or approval group users or a cell/field (e.g. manager) is empty in AD then the sync does not pull across to SNOW.  If 1 user is removed and there are remaining members then the sync seems to work okay.

       

       

      Known issues to date:

      Manager field not updating correctly - suspected that this  issue only occurs if field is left blank.

      Removing all users in assignment group does not empty the members column of assignment group in SNOW.  If 1 user removed seems to remove okay in SNOW

       

       

      Indicators are moving towards null values causing the issues.

       

      Can anyone please help me in this?

       

       

      Maloy