1 Reply · Latest reply on Apr 21, 2017 7:17 AM by Lucas Vieites Fariña

    Data sovereignty and ServiceNow recovery plan

      I have a customer in the Nordics that needs to see documentation that clearly outlines two concers:


      1. Data sovereignty: The SaaS solution provided by ServiceNow must be documented in detail to clearly show how our information is separated from other tenants.

      2. ServiceNow instance recovery plan: What is the procedure if one instance would completly crash and what does the ServiceNow process look like to recover from that.