- My View
Is there a way to add a benchmark line to a report? For instance, I am looking at a report of first call resolution over a 12 month period. I know i can trend those numbers, but I want a solid benchmark line at 85%..... Can that be done in ServiceNow on the reports that we build for management?
This only adds the line on the scorecard - isn't there a way to add the baseline to the widget (column chart) in the dashboard view?