2 Replies · Latest reply on Jun 27, 2017 3:51 PM by Tracy Guest

    Adding benchmark line to report?

      Is there a way to add a benchmark line to a report?  For instance, I am looking at a report of first call resolution over a 12 month period.  I know i can trend those numbers, but I want a solid benchmark line at 85%..... Can that be done in ServiceNow on the reports that we build for management?