8 Replies · Latest reply on May 19, 2017 11:10 AM by Ujjawal Vishnoi

    pop up on RP submit

      I have a question I was hoping someone could help me with.

       

      We have an RP with a few fields. One field references our incident categories (u_category) for the end user to be able to select through a certain amount of categories. A few of these categories trigger an "Autoclose" rule that closes the ticket out and sends an email out to another group that doesnt use servicenow to handle through email management.

       

      My question is, that if one of the categories triggers an autoclose process, is there a way i can have a pop up on submit when the end user is done filling out the form ?