1 Reply · Latest reply on Oct 12, 2017 8:30 PM by Ken Bean

    Deep Link to KB article with SSO enabled

      After upgrading to Istanbul, when a user clicks on a link to a KB article and they are not logged, rather than get redirected to login and then the KB page, the user gets the message 'Knowledge record not found'.  This happens for all users.

       

      The URL works fine when the user is already logged into SN.   I've tried various versions of the URL including:

       

      https://<instance>.service-now.com/nav_to.do?uri=kb_view.do?sysparm_article=<article_number>

      https://<instance>.service-now.com/nav_to.do?uri=kb_view.do?sys_id=<kbsysid>

       

       

      Deep linking works fine when going to other ticket types, even when going to the kb_knowledge form, but just not the kb_view page (or kb_customer_view).

       

      Any suggestions?

       

      Thanks

      Sabrina