1 Reply · Latest reply on Jun 19, 2017 12:30 PM by Sachin Namjoshi

    Publish an RCA using Notifications

      I have an email notification that sends when my Parent Incident state = Awaiting.  This is working fine, however the email is showing in the Incident as a System activtiy.  How can I have this go into the Additional Comments (Customer Visible) field?

       

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