I have an email notification that sends when my Parent Incident state = Awaiting. This is working fine, however the email is showing in the Incident as a System activtiy. How can I have this go into the Additional Comments (Customer Visible) field?
Please use below.
Using Journal Fields - ServiceNow Wiki
or for only selected:
GlideElement - ServiceNow Wiki
current.comments.getJournalEntry(1); //get last comment
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