3 Replies · Latest reply on Jul 17, 2017 5:19 AM by Vinoth Murugan

    Ticket Conversation - Need to make comment Read only for closed tickets

      Hi All,

       

      Currently Comments field let you add message even to the closed ticket but we have a requirement that it should let add a message only when a ticket is open.I'm not sure how should I go and do it any leads will help a lot,.

       

      Thanks,

      Nikhil Gadodiya