- My View
You have an identified Request form or Catalog Item that you no longer want your users to be able to place request for, you can follow the below steps to deactivate it:
1) Go to Service Catalog > Catalog Definitions > Maintain Items
2) Select the item that you wish to deactivate and update the Active for that item to False.
Before deactivating a catalog item, make sure there are no associated items or else they might also become unavailable for users.
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